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Details must be specific to the recipient
The bank's general SWIFT code does not replace a personal account. The sender needs details generated for the recipient and payment currency. Do not copy another person's example from an article.
In Privat24, details are available through the SWIFT section or the selected card's details. Check the currency before sending.
What to check in the document
Send the whole account-details document rather than a single line. If it specifies an intermediary bank, do not remove it at your discretion.
- The recipient's name in Latin characters.
- The IBAN of the required account.
- The receiving bank and SWIFT/BIC.
- The transfer currency.
- Additional fields specified by the bank.
Who pays along the transfer path
Before confirming, clarify which fees are included in the sender's payment and whether intermediaries may deduct money along the way. '1,000 sent' does not guarantee exactly 1,000 credited.
Separately check the recipient's card tariff. If hryvnias are needed, agree on the exchange process before sending.
If the money has not arrived
Keep the payment confirmation and ask the sending bank or service for the status. Give the receiving bank the transaction details for a search. Do not amend details or resend until the first payment's status is established.